Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older with photo identification.
ID Requirement Policy
A valid photo ID matching the reservation is required for registration.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Check Cashing Policy
Check cashing services are available to guests. There is a limit of $50 per day and $300 per stay.
Dogs up to 80 pounds and cats are allowed.
A deposit of $50.00 per day in addition to the room charge is required at the time of registration. Cash or credit card is accepted.
Hotel features two suites. Please contact the hotel directly for suite reservations.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly and ask for extension 156.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Sheraton Charlotte Airport Hotel
3315 Scott Futrell Drive.