Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $300 per day.
Voucher Acceptance Policy
Vouchers are accepted.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of one night's room revenue. Please contact the hotel for further information.
Two adults are allowed per room. A fee will be charged for a third adult in the room; however, there is no fee for children under 18.
Pets are not allowed. Only seeing eye dogs are allowed. No other pets are permitted.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Children aged 17 years and younger sleep for free in the existing bedding of a room shared with a paying adult.
In addition, Beach Club Lounge access is provided for a maximum of two adults and two children (age 12 years and under) per qualifying room. Club access can be purchased for additional registered guests; please contact the front desk for more information.
Resort Charge Policy
A daily resort charge of 37.70 USD per room (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:
Two in-room bottles of water, replenished daily
Wireless High Speed Internet Access in guest rooms and public areas
MiFi mobile hotspot rental with unlimited wireless High Speed Internet Access on the island (one per room per stay); available at Sheraton Princess Kaiulani
Unlimited local, long-distance, 1-800, and international telephone calls
Children aged 12 and younger eat for free at Veranda’s breakfast buffet and from the children’s menu in designated outlets (Veranda breakfast and Beach Bar lunch and dinner) with one paying adult per child
One 4-inch x 6-inch photo per room per stay through Sharpshooter Imaging
One-day rental of a GoPro camera from the Sheraton Princess Kaiulani
10- to 15-minute lesson on the fundamentals of surfing (demonstration on sand by Beach Services)
Ki Kilo Lani 55-minute yoga class daily
Aqua aerobics class for guests aged 13 and older
Moana historic tour
Ho’ala, a 30-minute Hawaiian ceremony of renewal for the body, mind, and spirit
5 USD discount on admission to a guided Iolani Palace tour
Buy one, get one free admission to Sea Life Park; reservations required through concierge
20 USD gift card valid toward apparel at Reyn Spooner at Sheraton Waikiki (upon request at the Front Desk; not applicable toward sale items or other discounts)
20 USD one-time credit toward at least 100 USD in retail items at the Moana Lani Spa
Collections of Waikiki savings booklet
One Moana shopping tote bag
Extra Bedding Policy
A rollaway bed is available for free, regardless if it is used by a child under 18 or an adult; however, there is an addtional person charge for more than two adults staying in one room.
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
2365 Kalakaua Avenue.