A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and $50 per day will be collected at check in.
Late Checkout Policy
Late checkout is subject to availability and a $75 late checkout fee. A fee of a full night's room and tax will be charged to guests who depart past 6pm.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.
The hotel does not offer a waitlist.
Credit Card Policy
For payment arrangements to a third party credit card, please contact the hotel's reservation department at least 72 hours prior to arrival. Contact Obdulia Lozano, Monday through Friday at (847) 698-3914 or email at Obdulia.Lozano@westin.com, or after hours please contact the Manager on Duty.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Connecting Room Policy
Connecting rooms are available but not guaranteed. Connecting room requests are granted based on availability at the time of check-in.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
One dog weighing up to 20 pounds is allowed in a guest room. A signed damage waiver is required upon check-in. A dog must be on a leash in all public areas and cannot be left unattended in a guest room. A fee is charged only if there is damage to a guest room. Cats are not allowed at the hotel.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
The Westin O'Hare didn't discover fresh air, but is proud to offer an entirely smoke-free facility. By eliminating secondhand smoke and keeping pollutants from the air, we help our guests and employees stay healthy and feel their best.
Please note that, in keeping with our Breathe Westin™ initiative, a 200 USD cleaning fee will be applied to any guest room folio if smoking takes place in a guest room.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
Extra Bedding Policy
Rollaways beds are based on availability at check-in. Per local regulations, only one rollaway bed is allowed per room and rooms with two double beds cannot accommodate rollaway beds.
Early Departure Policy
Reservations can be altered at check-in. Early departures after confirmation at check-in will be subject to a $75 Early Departure Fee.
The Westin O'Hare
6100 North River Road.