Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly and ask for the Accounting Department.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
For third party payments, the cardholder should contact the hotel to receive a secure link via email to guarantee credit card payment.
For reservations charged to a company, direct billing must be approved by the accounting department at least 24 hours prior to the guest’s arrival. Please contact the hotel directly for an authorisation form.
We offer fully equipped Disability Accessible Rooms. Please call in-house reservations (46)(8) 4123502 to reserve one of these rooms.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All guest rooms and public spaces are 100% non-smoking. A cleaning fee of 2,500 SEK will be charged to any guest who violates the smoking policy.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets up to 18 kilograms are allowed in specific rooms only. A 500 SEK non-refundable deposit will be charged. Please contact the hotel for further information.
Extra Bedding Policy
Rollaway beds and cribs are available in most room types. Please note that we do not provide blankets, bumpers, or pillows for cribs.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Late Checkout Policy
Late checkout is available, subject to availability. Checkout after 12pm will be incur a fee of 100 SEK per hour. After 6pm, a fee of one night's room rate applies.
Sheraton Stockholm Hotel
Tegelbacken 6, Box 195.