Connecting rooms are subject to availability at check-in and cannot be guaranteed in advance.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Early arrival is subject to availability at check-in.
The hotel and its facilities are ADA compliant and offers ADA-compliant guest rooms. For more information, please contact the hotel directly.
We accept dogs 40 pounds and under as well as service animals.
Early Departure Policy
Early departure prior to the confirmed checkout date will be charged a fee of 75 USD.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Extra Bedding Policy
Rollaway beds are available for a fee and can be placed in any room type other than rooms with two queen beds.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve or check into a room.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged for smoking in guest rooms.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Penthouse suites are bookable through the property only.
Checks are not accepted for payment.
Tax Exempt Policy
A valid tax exemption certificate must be presented along with method of payment (both federal and state government).
Credit Card Authorization forms must be submitted to the property a minimum of 72 hours prior to arrival. If the authorization form is received within 72 hours a credit card must be swiped upon check-in.
The Westin Cleveland Downtown
777 Saint Clair Avenue NE.
(1)(216) 771 7700