We are pleased to accommodate early check-in based on availability. In the case of check-in prior to 12pm a fee of 75 USD will apply. To guarantee early arrival, guests should reserve the night prior.
For security purposes, valid photo identification is required at check-in. Photo identification must also match the name that is on the reservation.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Gift Certificate Policy
Gift certificate reservations are based on availability and must be made via email at: email@example.com. The original certificate must be presented at the time of check-in. Lost or damaged gift certificates will not be replaced. Extensions to the expiration date are not permitted.
Personal checks are not accepted. Additionally, the resort does not offer check cashing services at this time.
In compliance with the Americans with Disabilities Act (ADA) we provide rooms that have amenities that can assist a guest that might need some extra support during their stay.
Extra Bedding Policy
Complimentary rollaways are available upon request in our One-Bedroom Suites with a king-size bed and larger. These suites are also equipped with sleeper sofas and can be made up upon request.
Per state law, alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Resort Charge Policy
Room rates do not include a daily 20 USD amenity fee and 14.2% tax. This fee includes overnight valet parking, standard Internet access in guest rooms, local calls, one bottle of water each night, a nightly wine-tasting reception in the lobby, and access to the heated mineral pool, hot tub, bocce courts, WestinWORKOUT® Fitness Studio, and business center services, including color copies.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the resort will not be responsible for any resulting fees or charges.
Late Checkout Policy
We are pleased to offer late checkouts based on availability. For checkout after 3pm, 50% of the night's room rate will be charged.
All guest rooms and public spaces are 100% non-smoking. Guests will be charged a cleaning fee of 200 USD per room and/or 500 USD per public space if evidence of smoking is found in prohibited areas.
A designated smoking area is located behind the pool adjacent to the Riverwalk.
Babysitting/Child Care Policy
Our Concierge will gladly recommend local childcare organizations, as childcare services are not provided by the hotel. Advance reservations are required.
Dogs up to 40 lbs are welcome. Guests must sign a waiver for damage and cleaning upon arrival. Available pet amenities include the Heavenly® Dog Bed, food and water bowls, dog in-room sign, and a pet amenity kit provided at check-in. Please note dogs must be leashed at all times and are not permitted in any food & beverage area, pool, or bocce courts.
Please ensure the reservation record indicates that a dog is accompanying the guest.
The resort does not maintain a waitlist at this time.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Package Handling Policy
Incoming packages may incur charges if received more than three days prior to arrival. Please contact the resort directly for more information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
We are pleased to offer connecting rooms—Traditional King rooms connect to a Premium One-Bedroom Suite. Available upon request and cannot be guaranteed in advance.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
The Westin Verasa Napa
1314 Mckinstry Street.