Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Gift Certificate Policy
To redeem a gift certificate, please contact Lynn Wolford (Executive Assistant) at (1)(562) 436-0000 x2090 or email Lynn.Wolford@westinlb.com.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Hotel has a no party policy on sleeping floors and in the Suites. For gatherings and parties, you may contact the hotel's Catering Department for rates on space rental.
Check Cashing Policy
Check cashing services are available for Gold and Platinum Starwood Preferred Guest members who present a valid, major credit card along with photo identification. There is a limit of $300 per week (stay).
Connecting Room Policy
Connecting rooms are available on a request only basis. Please contact the hotel directly to make these arrangements.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
For each room, the names of all guests must be on the reservation at time of check-in. Photo identification and a valid credit card or other form of payment are also required to complete the check-in process.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Departure Policy
An early departure fee of $50 applies to guests checking out prior to their departure date confirmed at check-in. 24-hour notice is required to avoid this penalty.
Dogs up to 40 pounds are allowed. There is no pet fee and other pets are not permitted. A pet waiver must be signed at check-in.
Late Checkout Policy
Based on availability, late checkout after 12pm is possible for a fee. For guests checking out after 6pm, the fee will be one full night's room rate plus tax.
Third Party Credit Card – The hotel does not accept credit card authorization. A non-guest who wishes to pay for a reservation should send a check payable to the hotel 30 days prior to guest arrival. Confirmation numbers should be noted on the check.
The hotel is compliant with ADA. Wheelchair accessible ADA compliant guest rooms are available. ADA rooms with roll-in-showers are based on availability.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
The Westin Long Beach
333 East Ocean Boulevard.