One dog up to 40 pounds is allowed per room. Dogs are not allowed in food and beverage service areas or pool areas.
Hawaii’s quarantine laws must be followed for an animal to enter the state. A pet must be vaccinated for rabies at least twice in its lifetime, with at least 30 days between vaccinations. The most recent vaccination must be administered at least 90 days before arrival in Hawaii, but no later than the vaccine’s expiration date. For more information, please go to www.hdoa.hawaii.gov.
Gift Certificate Policy
The resort is pleased to accept gift certificates. For assistance please use the following contacts:
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Credit Card Policy
The credit card that was used to book a reservation must be presented at check-in, and a guest must present matching identification. To book a reservation for a guest other than yourself, please contact the hotel for a third-party credit card authorization form.
All guest rooms and public spaces are 100% non-smoking.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms are subject to availability. However, to guarantee connecting rooms, please contact the resort directly; a fee of 50 USD per room per night applies.
Extra Bedding Policy
Rollaway beds can be provided for a nightly fee.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of their confirmed length of stay. Please contact the resort for further information.
Resort Charge Policy
A daily resort charge of 30 USD plus tax (31.25 USD total) will be posted to each guest room for a variety of amenities and services. A third person will be charged 89 USD per night in addition to regular room rates. Most rooms can accommodate a maximum of four people; a Deluxe Ocean View Room can accommodate five people.
Lei greeting upon arrival
High Speed Internet Access in your guest room, restaurants, and public areas
Local, toll-free, and U.S. long-distance up to 60 minutes
Two in-room bottles of water daily (replenished upon consumption)
Westin Maui souvenir tote bag (available at our Concierge desk)
Hawaiian crafts and activities, including but not limited to ukulele lessons, hula dancing, cultural demonstrations, botanical tours, and bird and fish feeding
Complimentary digital photo or print credit toward a professional photo session
Shuttle service to Kapalua West Maui Airport (subject to availability)
Shuttle and trolley service to historic Lahaina town, Cannery Mall, Fairway Shops, Whalers Village, outlet malls, and select Kaanapali hotels
The resort charge and its inclusions are subject to change without notice.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
For the safety of all guests, our staff enforces the following guidelines for the waterslide and pool:
Standing while going down the slide is not allowed at any time.
Guests must slide down feet first.
Guests must be able to swim out of the landing area at the end of the slide.
Dual and group rides are not allowed. A child is not allowed to ride on the lap of another child or an adult.
Flotation devices, including water wings and life jackets, may not be used.
Goggles, sunglasses, and other accessories that might fall off are not allowed.
Cameras and video equipment are not allowed.
Guests are not allowed to run around the slide or pool. Walk with caution when the surface is wet.
Every child under the age of 12 must be accompanied by a parent or an adult guardian. Parents and guardians are solely responsible for the supervision of their minors.
The Westin Maui Resort & Spa, Ka'anapali
2365 Kaanapali Parkway.