If using a Direct Bill Account, the company that will be directly billed must send a fax to the hotel requesting the invoice prior to guest arrival. Please specify on the fax which charges should be billed to the company.
Third party credit card payments are allowed if a Credit Card Authorization Form is faxed to the hotel at (34)(93) 486 8802. Please contact Reservations (firstname.lastname@example.org) or Reception (email@example.com) for further assistance.
Extra Bedding Policy
Rollaways, including child rollaways, incur extra charges. Cribs are provided upon request (free of charge); however, the hotel does not provide blankets, bumpers or pillows with our cribs.
All guest rooms and public spaces are 100% non-smoking. A 125 EUR cleaning fee will be charged to any guest who violates the smoking policy.
Alcoholic beverage service is restricted to those 18 years or older.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact Reservations (firstname.lastname@example.org) or Reception (email@example.com.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Credit Card Policy
In order for the hotel to accept a credit card, the owner of the credit card must be present.
The hotel facilities are disability accessible. Disability accessible guest rooms are available upon request.
Please contact the hotel prior to arrival (firstname.lastname@example.org) if specific accessible equipment such as a wheelchair or TDD equipment is required in the guest room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Check Acceptance Policy
Personal checks are not accepted.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Please contact Reservations (email@example.com) or Reception (firstname.lastname@example.org) for additional information.
Connecting Room Policy
Connecting rooms are available on request and are confirmed subject to availability.
Please contact Reservations (email@example.com) or Reception (firstname.lastname@example.org) for further information.