Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Drinks brought into the hotel are permitted to be consumed in the privacy of your guest room. Outside drinks are not permitted in the hotel’s public areas, including the lobby, corridors, Draft Media Sports Lounge, and meeting venues.
The hotel does not cash checks for guests.
We welcome dogs and cats weighing less than 50 pounds.
The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available. For more information, please contact the hotel directly.
Connecting Room Policy
Please contact the hotel directly to inquire about connecting rooms.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy. A designated smoking area is provided for guests outside, near the front entrance area.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A credit card authorization for a third-party reservation must be requested at least 72 hours before a guest’s arrival. A request for a credit card authorization will not be accepted at check-in.
At check-in, every guest must present a credit card that matches valid identification.
Hotel does not offer a waitlist.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. Any firearm, whether it is a handgun or a long-barreled gun, carried onto the premises must be surrendered to hotel security for safekeeping. A guest who fails to abide by this policy may be asked to leave the premises.
Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. For exact fee, please contact Penfield's Office and Gift Shop—located on-site—at firstname.lastname@example.org or (214) 303-4141.
Sheraton Dallas Hotel
400 North Olive Street.