Jennifer Caluda
phone 504.553.5078
Jennifer.Caluda@WestinNewOrleas.com

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.

Rollaway beds are available in king bedded rooms only.

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements. Connecting rooms are one king to 2 double beds.

Dogs 40 pounds and under are welcome. Cats and other animals are not permitted. Pets are not allowed in food and beverage areas. A waiver must be signed upon arrival before the pet is allowed in any public area. The name, breed and weight of the dog must be provided at the time of the reservation. A Heavenly® Dog Bed and welcome kit are provided. Additional charges for excessive damage and cleaning may apply. Dogs cannot be left alone in the guestroom.

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Gift certificate requests/reservations are handled through the executive office. For requests, please email caitlin.cooksley@westinneworleans.com or send a fax to (504) 553-5029.