Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Extra Bedding Policy
One rollaway bed may be added to king bedded rooms for a charge. To comply with fire code rules; rollaway beds are not allowed in rooms with two double beds.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $200 per stay.
Gift Certificate Policy
To purchase or redeem a gift certificate, please call in-house reservations at (1)(312) 464-1000 or email firstname.lastname@example.org with the request.
Gift certificates can be purchased for the following:
One night with breakfast for two
One night with breakfast for two and valet parking
One night in a suite with breakfast for two
Voucher Acceptance Policy
Vouchers are accepted.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve and check in to a room.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Hotel does not offer the option of a waitlist if sold out.
Dogs are allowed under the following guidelines:
Dogs are not to exceed 75 pounds.
Dogs can not be left alone in the guest room at any time.
Dogs are not allowed in any area where food is served.
Guest must sign a liability waiver and leave their cell phone number at check-in.
Cats are not permitted in the hotel.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Late Checkout Policy
Due to the convention nature of hotel, late checkout is subject to availability. This includes guests utilizing SPG Platinum & VIP benefits. Late checkout cannot be accommodated in special room types such as Family Rooms and Suites due to limited inventory.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Early Departure Policy
Guests who check out of the hotel prior to the scheduled departure date will be charged a penalty of one night’s room rate plus tax. Additional penalties may be incurred based on the terms and conditions of the rate plan.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
Refrigerators need to be requested in advance and will be issued based on availability. A daily fee of 25 USD will apply.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Connecting Room Policy
Connecting rooms are based on availability and need to be requested at the time of reservation. Families are given priority and should call prior to arrival to confirm the request (both reservations must be in the same first and last name). For security purposes, both parties need to be present at check-in to receive connecting rooms.
Sheraton Grand Chicago
301 East North Water Street.