The hotel has limited number of rollaway beds available. Please call in advance to reserve extra bedding.
Early Departure Policy
Departure prior to the established checkout date will result in a $75 early departure fee.
All guests checking in to the hotel are required to show valid, government-issued photo identification.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Tax Exempt Policy
Guests requesting tax-exempt services or items must provide valid state/federal tax exempt forms.
Connecting Room Policy
The hotel has a limited number of suites that connect to Traditional Kings. In order to confirm connecting rooms, please contact the hotel directly prior to arrival.
Early Arrival Policy
We are pleased to accommodate early check-ins upon request and subject to availability. To guarantee early check-in, guests are asked to book a room for the night before arrival.
We are delighted to welcome pets to our hotel. We permit one dog or cat (40 pounds or less) per room and provide the following creature comforts: a Heavenly® Dog Bed, a dog bowl, and a mat. We ask that all dogs be kept on a leash when outside the room and do not permit pets in the hotel's meeting rooms or restaurants. Guests are required to sign a liability waiver at check-in and will be charged a penalty for any damage.
A major credit card must be presented at check-in. Cash deposits are not accepted.; however, the hotel accepts cash as a form of payment at checkout.
E-Credit card authorization forms are accepted.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
We are happy to accept packages for guests of the hotel (fees may apply). When shipping items to the hotel, please address as following:
The Name of Your Convention
c/o Your Convention Services Manager
The Westin Houston Memorial City
945 Gessner Road
Houston, TX 77024
Box 1 of __ / Box 2 of ___ etc.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Purchase Order Acceptance Policy
Purchase orders are not accepted.
The hotel does not offer a waitlist.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room or to check-in.
In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request and subject to availability. Late checkouts after 3pm will incur a full day's charge. For late checkouts before 3pm, day-use fees may apply.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
The hotel is pleased to offer a variety of fully ADA compliant guest rooms that include options such as roll-in showers or bathtubs and showers with grab bars.
Checks are not accepted as a form of payment.
Credit Card Policy
A valid credit card is required for check in. We regret that we do not accept cash or checks to secure room reservations.
The Westin Houston, Memorial City
945 Gessner Road.