In the case of a state or county evacuation order, cancellation fees will be waived.
Late Checkout Policy
Late checkout is based on availability. The fee for checkout between 2pm and 4pm is half the room rate. The fee for checkout after 4pm is the full room rate.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Gift Certificate Policy
Sheraton and Starwood gift certificates are welcome. Gift cards cannot be used to guarantee a room reservation, but can be used at checkout. For reservations, please contact the hotel directly.
Facility Use Policy
Only registered guests will have access to the indoor pool, whirlpool spa, and fitness center. Children under the age of 16 must be accompanied by an adult. Wristbands are required for every guest entering the pool.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Package Handling Policy
A package handling fee may be charged for incoming packages. Please contact the hotel directly for the exact fee.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Babysitting/Child Care Policy
Babysitting services are not available. Please contact the hotel directly for referral services.
The hotel does not accept personal checks for payment or provide check cashing services.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Dogs 40 lbs or less are permitted.
Please reserve suites directly from the hotel.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Room rates are based on two adults; however, the maximum occupancy for all room types is four persons. Fees apply for extra adults.
Credit/Debit Card Policy
All guests will be required to present a valid Debit or Credit card in the guest name which will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged or if balance is paid in cash. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Credit Card Policy
Guests paying by credit card must present a valid credit card in their name at check-in.
Connecting Room Policy
Connecting rooms are not guaranteed and need to be requested. A Deluxe Suite can connect with a Traditional King or Traditional Double. Please contact the hotel directly to make these arrangements.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
We take your right to peace and quiet during your stay very seriously. Guests garnering complaints about noise or disturbances on the property will be asked to leave.
Parties, of any kind, in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 10pm to ensure quiet for all of our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Banquet and Sales department. Pool and fitness center privileges are for registered guests only. Noise is expected to be kept to a minimum at all times.
Extra Bedding Policy
A maximum of one rollaway bed is allowed per room and a nightly fee will apply. Cribs are complimentary.
The hotel provides 24-hour security and some facilities are reserved for use by registered guests only.
Meeting Room Policy
Use of meeting rooms must be confirmed through the Sales office. For assistance please contact our office between the hours of Monday through Friday from 8am to 5:30pm at (1)(302) 544-6814 or Chelsea.email@example.com.
All children under the age of 16 years must be accompanied by an adult in the pool area. Please be advised that there are no lifeguards on duty.
All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy
Alcoholic beverage service is only available to those 21 years or older (with valid identification). No outside food or beverage is allowed to be consumed in our public areas unless purchased through hotel venues.
Early Arrival Policy
Early arrivals are based on availability.
Sheraton Wilmington South Hotel
365 Airport Road.