The resort is primarily smoke-free, including all guestrooms. However, there are some designated smoking areas throughout the resort that guests may use.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Resort Charge Policy
A daily Resort Charge of 29 USD, will be posted to each guest room for a variety of amenities and services. Amenities include:
Wireless Internet Access in guest rooms and lobby
Unlimited local phone calls
No access fees for toll-free and credit card calls
First two pages of incoming faxes are complimentary
Unlimited fitness classes and use of the WestinWORKOUT® Fitness Studio
Shuttle provided to and from La Encantada Shopping Center
Extra Bedding Policy
A maximum of one crib or roll-away bed can be requested for selected room types. A crib may be added to any of our room types. Rooms with two double beds cannot accommodate an extra bed due to fire code regulations.
Age Requirement Policy
Guests must be 21 years or older with photo identification to check-in.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms are based on availability and are not guaranteed. A connecting room is defined as a room that has a door that may be unlocked to access the adjoining room. Requests for connecting rooms should be made at the time of the reservation.
Early Departure Policy
An early departure fee will be imposed on guests departing prior to their scheduled departure date as confirmed at check-in. A fee of one night's room rate plus taxes will apply. Please contact the hotel for further information.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Check Cashing Policy
The hotel does not offer check cashing services.
The resort does not permit any outside food and beverage to be brought into the designated pool area.
For payment arrangements to a third-party credit card, please contact the Reservations department at least 72 hours prior to guest’s arrival. Monday through Friday, contact (1)(520)742-6000 extension 7845 to arrange third-party payments. After hours, please contact the Front Desk Manager on Duty.
A credit card is required at time of check-in. Checks are not accepted as a form of payment at check-in. Payments made by check must be received 10 days prior to arrival and must be cleared by the bank. Purchase Orders are not accepted as a form of payment.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Gift Certificate Policy
To redeem a gift certificate, please contact In-House reservations directly to reserve your room. Please ensure that you have your gift certificate available during your reservation process.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the total amount of your stay including taxes plus $100 to cover initial incidental charges. During your stay additional authorizations may be made based on expenditures charged to your room. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts not used will be released on the evening of your departure but may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Early Arrival Policy
Guests arriving prior to the standard check-in time may store their luggage and use resort facilities, based upon availability, while they wait. In order to guarantee early check-in, the room must be reserved for the night before. Please contact the on-site reservation directly once the extra night has been reserved to advise of early arrival.
Dogs up to 40 pounds are permitted. Only certain breeds are allowed and the hotel reserves the right to refuse any breed of aggressive dog. Please contact the hotel for more information.
All guests must maintain noise levels that do not disturb other guests. If a noise disturbance is reported, the security team or front office leadership will notify the offending room and issue a warning.
If a second warning is needed, the guest will be asked to depart the premises and the room rate will not be credited back to the guest.
Late Checkout Policy
The hotel is pleased to accommodate late checkouts upon request and based on availability. Requests should be made at the time of check-in or on day of departure. Extra charges may be applicable.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.
The Westin La Paloma Resort & Spa
3800 East Sunrise Drive.