Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Tax Exempt Policy
We accept tax exemption if a guest can show a tax exempt form with an agency credit card. The exemption form agency must be the same as the agency name on the credit card. The credit card used to pay for the room must match the name on the tax exemption.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Pets are not allowed.
Please be mindful of other guests and keep noise levels to a minimum. If a complaint is made, the offending guest will be issued a warning. If a second complaint is made, the offending guest will be asked to leave the hotel premises without a refund.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date that is confirmed at check-in. Guests who wish to depart early are subject to a fee equal to one night’s room rate. Please contact the hotel for further information.
Credit Card Policy
Credit card authorization forms are accepted. Please contact the hotel directly to make arrangements.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
The maximum occupancy for most room types is four persons (including children). A fee will be charged for a third adult in the room. Please contact the hotel for further information.
The hotel is fully equipped with security cameras in specific areas for the safety of guests.
Late Checkout Policy
A fee will apply for late checkout. Please contact the hotel for further information.
All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Purchase Order Acceptance Policy
Purchase orders are accepted and must be submitted to the accounting department prior to arrival.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested.
Four Points by Sheraton Juneau
51 Egan Drive.
(1)(907) 586 6900