There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Early Departure Policy
An early departure fee of 75 CAD may be charged to guests departing prior to their scheduled departure date.
We welcome dogs and cats at the hotel, provided they are not left alone in the guest room. All pet owners must sign a waiver. There is no pet fee, but a damage deposit may be required. The maximum weight per pet is 80 pounds.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
Connecting rooms are available but not guaranteed. Please submit requests at the time of reservation.
A valid credit card is required at check-in for the payment of room, tax, and incidentals. Guests paying with cash or a debit card will be asked to pay full accommodation rates plus 250 CAD for incidentals. The unused portion will be refunded at departure.
The hotel accepts payment arrangements with a third-party credit card for group and corporate bookings. Please contact the hotel’s accounting department directly to request payment by a third-party card for non-group or non-corporate guests.
A request to arrange payment by a third-party credit card must be made at least two business days before a guest’s arrival. Business hours are 9am to 5pm local time, Monday to Friday, excluding public holidays.
Extra Bedding Policy
Rollaway beds are available on a request-only basis for rooms with a king-size bed and cannot be confirmed prior to check-in. The charge for a rollaway bed is 25 CAD.
Cribs may be requested at no additional charge. The hotel does not provide blankets, bumpers, or pillows with our cribs. Guests must bring their own crib bedding.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.
In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. Smoking in the hotel will result in a 200 CAD fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Photo identification must be presented at check-in.
Alcoholic beverage service is restricted to ages 18 or older with proper identification.
Gift Certificate Policy
Reservations using gift certificates or vouchers are based on availability. Please contact the hotel directly to make these arrangements.
Late Checkout Policy
A fee of 75 CAD will be charged to guests checking out between 2pm and 6pm. Guests checking out after 6pm will be charged an additional night's room and fees.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a debit card refund will be provided for funds held in excess of the amount actually incurred and charged.
Age Requirement Policy
Guests must be 18 years or older and present valid photo identification to reserve a room.