Guests must be 21 years or older with photo identification to reserve a room.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
We permit a maximum of two dogs up to 50 pounds per room. Guests are required to sign a liability waiver at check-in. An additional fee of 100 USD per room per stay will apply.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Late Checkout Policy
Standard checkout time is 11am. SPG® Platinum, Gold, and Preferred members enjoy complimentary late checkout up to 4pm, subject to availability. A late checkout cannot be granted to a guest staying in a Premium Suite if it is reserved for arrival that same day. For all other guests, a late checkout at 2pm incurs a fee of 25 USD; 3pm, 50 USD; and 4pm, 75 USD. After 4pm, the full nightly room rate will be charged.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. No pre-paid cards or cash is accepted at check-in. At checkout, pre-paid cards or cash are allowed to settle bill.
Third party credit card authorization forms are accepted. Please contact hotel directly to request the form at (1)(760) 327-8311 or firstname.lastname@example.org.
Early Departure Policy
An early departure fee of 75 USD applies to guests checking out prior to their departure date.
On Saturdays and Sundays, only registered guests are allowed in the resort’s pools and at the Bikini Bar and the Chiki Pool Bar. Wristbands allowing access are issued to all registered guests.
Extra Bedding Policy
Rollaways are available upon request for a one time fee of 20 USD per stay.
Gift Certificate Policy
Gift Certificates can be purchased by contacting the hotel directly and speak with the Front Office Manager.
When making a reservation to redeem a gift certificate, please contact the hotel reservations office directly and provide the gift certificate number and details of what the certificate includes. At check-in the gift certificate must be presented to the front desk.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Noise must be minimized after 10pm. Security will be sent to hallways, guest rooms, and any other area where a disturbance is reported. Guests will be given one warning and if the noise or disturbance continues, guests may be asked to vacate the room at management's discretion.
Connecting Room Policy
Request for connecting rooms can be made in advance by calling the resort directly. They are based upon availability at the time of check-in.
Resort Charge Policy
A resort fee of 35 USD plus tax per room per night includes the following benefits:
Wireless High Speed Internet Access
Local phone calls
One yoga class
Fitness center access
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All of our rooms are 100% non smoking. However, there are multiple areas around each building of the resort where smoking is permitted. Please look for the green signs indicating a smoking area for guests.
Any guest who smokes in their guest room will be assessed a fee of 250 USD.
Early Arrival Policy
While early check in cannot be guaranteed, if guest room is available upon arrival, guests are welcome to check in. Please contact hotel directly on day of arrival for availability of early check-in time.
The Riviera Palm Springs, a Tribute Portfolio Resort
1600 North Indian Canyon Drive.