Guests must be 21 years or older with photo identification to check in.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Pets up to 20 pounds are allowed. A 50 USD. non-refundable cleaning fee will be charged.
Credit/Debit Card Policy
A 72-hour hold will be placed on the credit/debit card upon check-in for the full amount of the stay plus incidentals. The authorization will automatically be released and the actual charges will be posted within 48 hours after checkout. it can take up to 5 business days for banks to release the authorization.
Please contact the Front Desk for assistance setting up TDD Equipment or wheelchair rental.
Personal checks are not accepted for room payments.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Departure Policy
An early departure fee will be imposed on guests departing prior to their scheduled departure date. Guests staying past 2pm may be charged up to 50% of their confirmed length of stay. Guests staying past 5pm may be charged up to the full rate. Please contact the hotel for further information
Early Arrival Policy
Early check-ins are subject to availability upon arrival.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Sheraton Lisle Naperville Hotel
3000 Warrenville Road.