Personal checks are not accepted as a method of payment.
The hotel does not offer check cashing services.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Parties in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 11pm to ensure quite for all of our guests. If you are interested in hosting a part or during your stay, please contact our Banquet and Sales Department. Noise is expected to be kept to a minimum at all times.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Pets are allowed. Restrictions and deposit may apply.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Purchase Order Acceptance Policy
Purchase orders are not accepted for individual reservations.
Hotel prohibits the use of suites for entertainment purposes of more than four person (based on size limitation) and does not allow guests to bring in personal food and alcohol for the purposes of entertaining. Please contact the hotel for further information.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Sheraton Portland Airport Hotel
8235 Northeast Airport Way.