Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
All guaranteed reservations will authorized for an amount of 1 CAD, 48 hours in advance of arrival date to confirm credit card being used to guarantee guest room is valid. Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check Cashing Policy
Check cashing services are not available.
Early Departure Policy
In the event of early departure, 48 hours notice of the revised departure date is required to avoid a one-night penalty charge at the confirmed rate, plus local taxes.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported hotel staff or security, will issue a warning to the offending room. If the noise or disturbance continues after two warnings, the offending guest may be asked to leave the premises at Management's discretion.
No parties in guest rooms are allowed. All non registered hotel guests are asked to curtail their visits by 11pm to avoid disturbing other guests.
Pets are not allowed. Only service animals are allowed. A service animal owner must have proper certification and may be asked to provide it at check-in. Service animals must be under control at all times, and owners must clean up after them.
All guest rooms and public spaces are 100% non-smoking.
Age Requirement Policy
Guests must be 19 years or older with photo identification to reserve a room.
A valid credit card is required at check-in. The hotel will pre-authorize the card for the room plus tax for the length of stay along with an additional amount for incidentals.
Personal checks and money orders are not accepted.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
All reservations guaranteed with credit card, will be authorized in the amount of 1 CAD 48 hours prior to the arrival date to validate credit card.
For payment arrangements to a third party credit card please contact the hotel directly.
Facility Use Policy
The parking of oversize vehicles is not permitted. Oversize vehicles is considered any vehicle larger than a extended cab pickup truck or 20 feet in length. Parking of commercial vehicles is not permitted.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly. Please be advised that the hotel will only accept a gift certificate issued by the hotel.
The hotel does not tolerate noise or disturbances to guests. The hotel reserves the right to evict any noisy or disturbing guest or visitor. Additionally, the hotel reserves the right to evict unregistered hotel guests after midnight.
Extra Bedding Policy
Rollaway beds are based on availability and not guaranteed. Not all rooms types will accommodate a rollaway bed. To request rollaway bed, please contact the hotel directly.
Hotel does not offer a waitlist.
Connecting Room Policy
Connecting rooms are offered subject to availability but not guaranteed and need to be requested. Please contact hotel directly to confirm arrangements.
Connecting room pairs consist of a Traditional King Room and a Traditional Double Room.
Four Points by Sheraton Vancouver Airport
8368 Alexandra Road.