Danielle Stoico
phone 508-270-1935
dstoico@sheratonframingham.com

Vouchers are accepted. All cash-paying guests will be required to leave a $50 (per day) deposit upon check-in, which is to cover potential incidental charges (telephone calls, in-room movies, etc.).  Any remaining unused balance will be refunded to the guest upon checkout. 

Debit card users will have $50 (per day) deducted from their account, and the unused balance will be refunded to the guest. Depending on the bank, it may take several days for the refunded balance to appear in the guest’s checking account.

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee. A valid drivers license or passport with photo is required at check-in. Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Alcoholic beverages may not be brought onto hotel premises under Massachusetts State Law.

Connecting rooms can be requested when making a reservation or at check-in, but are subject to availability, as with all room type requests.

Dogs under 40 pounds are allowed. Dogs must be accompanied by owner at all times on leash or in a crate. Waiver must be signed at check-in. Guest will be responsible for costs if excess damage or deep cleaning is required. If damage is discovered after checkout, credit card on record will be charged. Cats are not allowed

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Checks with valid identification are accepted as method of payment.

Check cashing services are available to guests who present a valid major credit card and driver’s license. There is a limit of $100 per day.

Please reserve suites directly through the hotel. Our hotel is 100% non-smoking.  Smoking rooms are not available.  There is a $200 cleaning fee if a guest is found to have smoked in a room and will be applied to your bill. If discovered after checkout, credit card on record will be charged. The hotel is 100% compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available. Please contact the hotel directly to make these arrangements. All children under the age of 18 must be accompanied by an adult in the health club and pool areas of the hotel.

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

Rollaway beds are available for an additional nightly fee.