Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Connecting Room Policy
Connecting rooms are based upon availability, and are not guaranteed. We offer King rooms connecting to King, King connecting to Queen-Queen, and Queen-Queen connecting to Queen-Queen. Please contact hotel directly for confirmation of connecting rooms.
Late Checkout Policy
Late checkout may be possible, depending on availability, for a fee. The late checkout fee varies, depending on the time of the requested late checkout. For checkouts before 6pm, the fee will be equal to 50% of the nightly room rate plus tax. Checkouts after 6pm will be charged one night’s room rate plus tax.
Gift Certificate Policy
To redeem a gift certificate, please contact in-house reservations directly.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
A valid credit card and photo ID must be presented at check-in, and credit card holder must be present. The hotel accepts all major credit cards. Credit cards or cash may be used to pay for charges at checkout. Cash deposits are not accepted at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Extra Bedding Policy
Rollaway beds are available upon request and availability at the time of check-in. There is a charge of $20 per night. Please contact the hotel for further information.
Shuttle Service to Disneyland is available for a daily fee.
Early Departure Policy
Guests who check out of the hotel prior to their scheduled departure date will be charged an early departure fee of 75 USD. However, the departure date may be changed up until the day of arrival without penalty.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Alcohol consumed in public areas must be provided by the hotel.
ID Requirement Policy
Guest must present a photo id for check-in.
All guest rooms, all interior public spaces and the entire pool area are 100% smoke-free. Smoking is not allowed in stairwells or within 30 feet of hotel entrances. A $250 cleaning fee will be charged to any guest if evidence of smoking is found in their guest room.
A maximum of one dog up to 50 pounds is allowed per room. No other pets, including cats, are allowed, unless designated as a service animal. A mandatory extra cleaning charge of 75 USD per room per stay will apply. Guests must sign a waiver regarding the pet regulations at check-in. Pets must be accompanied by owners at all times and be on a leash or in a crate in public areas. Pets cannot be left unattended in a guest room.
Check Cashing Policy
Check cashing service is only available to SPG Platinum members who present a valid, major credit card with proper identification. There is a limit of $100 per day.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Credit Card Policy
Guests must present a valid credit card with proper identification upon check-in. Third party credit card authorizations are not accepted.
Sheraton Garden Grove - Anaheim South Hotel
12221 Harbor Boulevard.