All guest rooms and public areas are non-smoking. The hotel charges a 350 USD cleaning fee for smoking in guest rooms.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Connecting Room Policy
Connecting rooms are based on availability and cannot be guaranteed. The hotel will do its best to accommodate requests.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Please contact the hotel directly to purchase and/or redeem gift certificates.
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Two dogs up to 40 pounds are allowed per room. A daily fee of 35 USD applies for each pet. The hotel provides complimentary bedding, food and water bowl. The hotel reserves the right to charge for additional cleaning or damage caused by the pet. If damage is found after checkout, credit card on record will be charged. Please contact the hotel for further information.
Check Cashing Policy
Check cashing services are available to Starwood Preferred Guest Gold and Platinum members who present a valid, major credit card (photo identification). There is a limit of $300 per week (stay).
Sheraton Pasadena Hotel
303 Cordova Street.