The General Manager or Director of Sales and Marketing must approve all gift certificates prior to issue. Any person who wishes to use a gift certificate must notify the hotel in advance and present the original gift certificate upon arrival.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
All visitors accessing guest rooms must present a valid ID and be registered at the front desk.
Early Arrival Policy
Early arrivals are subject to availability. We will gladly guarantee your room for early check-in for a fee of 50% of the room rate. Early arrivals before 7am will be charged a full night room rate plus taxes.
We are happy to accommodate dogs weighing 40 pounds or less. Guests with dogs will be required to sign a damage waiver; a daily cleaning and damage fee applies.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Connecting Room Policy
Connecting rooms may be requested but cannot be confirmed in advance. Please contact hotel directly for more information.
Early Departure Policy
Guests checking out prior to their departure date as confirmed upon arrival will be charged for one additional night's stay plus taxes.
A proud participant in the Breathe Westin® program, our hotel offers 100% smoke-free guest rooms and public spaces. Guests who smoke in a room are charged a cleaning fee of 200 USD + VAT.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
We are pleased to offer a waitlist. If no guest rooms are available for your desired dates, please call our Service Express® department at (52)(33) 3880 2700 for more information.
Extra Bedding Policy
We are happy to provide rollaway beds upon request (subject to availability), fees apply.
Babysitting/Child Care Policy
We are not affiliated with any babysitting providers. However, our concierge will be happy to provide referrals of licensed and bonded babysitting services in the area.
Late Checkout Policy
Any departure after standard checkout time is subject to a charge of 50% of the daily room rate. Guests checking out after 6pm will be charged an additional night's room rate plus taxes.
Age Requirement Policy
Guests must be at least 18 years old or accompanied by an adult to reserve and occupy a room.
Family Plan Policy
Up to two children under 12 years of age may share a room with their parents, in existing bedding, at no extra charge.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
For security purposes, valid photo identification is required at check-in. Acceptable IDs include drivers license, passport, and/or proof of age card. Additionally, we ask that all non-local residents present a valid passport or visa upon check-in.
Check Acceptance Policy
The hotel does not accept personal checks as payment. Check cashing services are not available.
The Westin Guadalajara
Avenida de las Rosas 2911.
(52)(33) 3880 2700