We are happy to accommodate requests for smoking or non-smoking rooms. Please be advised that according to Thai law, smoking is not permitted in restaurants, bars, meeting rooms, or any public areas of the hotel. Guests may use the designated smoking areas on the 3rd floor and outside the hotel.
A cleaning fee of 2,000 THB net will be charged if guests smoke in non-smoking areas, including public areas. A 7,000 THB cleaning fee will be charged if a guest smokes in a non-smoking room.
The hotel is pleased to welcome your four-legged friends, weighing up to seven kilograms. A fee of 2,000 THB plus taxes per night applies. We require that all guests with pets sign a waiver and liability form upon check-in. There is a limit of one pet per room.
Please let the hotel know that you will bringing a pet when making your reservation.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
In accordance with our Green Program, guests are given the option to defer laundering of towels and linens for one day or more. Recycling bins are available in all guest rooms.
Check Cashing Policy
We regret that personal checks are not accepted as a form of payment.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request. An additional fee will apply per bed. If guests choose to include breakfast with the extra bed, the fee will be adjusted accordingly.
Complimentary cribs are available for children up to 2 years of age. Please note that the hotel does not provide blankets, bumpers or pillows with the cribs, guests must bring their own.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Most visitors to Thailand need a 30-day visa granted at airport immigration. For longer stays, you must obtain a visa from the Royal Thai consulate in your home country. Please contact your travel agent or visit http://www.thaiembdc.org for more information.
Children under the age of 8 are not permitted in The Reflexions restaurant.
Facility Use Policy
Access to the fitness centre and pool is exclusively available to in-house hotel guests only.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Children who are under the age of 12 sleep for free in the existing bedding of a room shared with a paying adult. There is a limit of two children allowed per room.
Children under the age of three enjoy complimentary breakfast while children three to 12 years of age receive a reduced rate. Standard charges apply for children who are 12 years old and older.
Connecting Room Policy
The hotel is pleased to offer connecting rooms, subject to availability at check-in. Guests should submit their request for connecting rooms at the time of booking.
According to Thai law, guests must be of age 20 years or older to be served alcohol. Valid photo identification is required.
Guests are required to present a valid passport or Thai identification card upon check-in.
Smart casual attire is required in all restaurants.
While visiting Le Royal Club Lounge, we request that proper attire be worn at all times. Flip flops, sweat pants, shorts, sarongs, bathing suits (or any type of pool wear) are not permitted.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, based on availability. For checkouts between 2pm and 6pm, an additional 50% of the room rate will apply. Checkouts after 6pm incur an additional full night's room rate.
Age Requirement Policy
Guests must be 18 years or older with valid photo identification to reserve a room.
We are pleased to accept international credit cards for prepayment and reservation guarantees. Please note that the credit card used to reserve a prepaid rate must be presented upon check-in.
If booking on behalf of someone else, we require that you contact the hotel directly to arrange third-party billing.
Early Arrival Policy
We are pleased to welcome guests for early arrival based on availability. To guarantee a room for arrival before 2pm, guests must reserve their room for the night prior. Please make your request as early as possible to ensure availability.
Early Departure Policy
Guests must confirm their departure date at check-in. At this time, guests may be able to change their departure date without penalty if their rate plan permits. Should guests wish to leave early after confirming their departure date, they may be charged an early departure fee equivalent to one night’s room rate. For pre-paid reservations, the terms and conditions stipulated on confirmations supersedes this early departure policy. Please contact the hotel if you have any questions.
The Athenee Hotel, a Luxury Collection Hotel, Bangkok