Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
The hotel does not offer a waitlist during sold out nights.
Loud parties, amplified music, rowdiness, etc. is prohibited to ensure the safety and wellbeing of all guests. The hotel will issue two warnings for any noise complaints. A third warning will result in eviction from the hotel.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All reservations must be guaranteed with a valid credit card or an established direct billing profile. Direct bill reservations must be secured directly through the hotel.
The maximum occupancy for any guestroom is 4 adults.
Dogs and cats 40 pounds and under are welcome at the hotel. Please contact the hotel directly to inquire about pets larger than 40 pounds. Guests will be required to sign a pet waiver at check-in. Dogs may not be left unattended in guest rooms, and every pet must be on a leash or in a carrier when outside of a guest room. Charges will apply if a pet causes damage to a guest room or to the rest of the hotel.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Early Arrival Policy
Guests may check into the hotel earlier than 3pm if availability permits. Please contact the front desk to see if any fees may apply.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Late Checkout Policy
Late checkouts may be available and are based on availability. Please contact the front desk to see if any fees may apply.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel is 100% non-smoking. Smoking is only permitted in designated areas outside of the building. Evidence of smoking inside of a guestroom will result in a mandatory $250.00 cleaning fee.
Sheraton Columbus Hotel at Capitol Square
75 East State Street.