Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Departure Policy
An early departure fee of one night's stay, plus tax, applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check Cashing Policy
Check cashing services are available for SPG members only. There is a limit of $200. A valid ID is required.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All guest rooms at the hotel are 100% non-smoking. A cleaning fee of $250 will be charged directly to the guest's bill for smoking in any guest room.
Pets are not allowed. Only service animals are allowed. No other animals are permitted.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Extra Bedding Policy
The hotel does not provide rollaways for rooms that have double beds.
Sheraton Raleigh Hotel
421 South Salisbury Street.