For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or a government issued ID.
All guests that require access to the guest room must register at check-in.
Alcoholic beverage service is restricted to those 21 years of age or older with valid identification.
Shirts and shoes are required in all public areas within the hotel.
Late Checkout Policy
The standard checkout time is 12pm. Guest requiring additional time should inquire with the front desk. Late checkouts are subject to additional charges:
Until 2pm, no charge
2pm - 4pm, 50 USD
After 4pm, one day charge
Guests are required to visit the Front Desk to have their room key re-validated.
Meeting Room Policy
Use of hotel meeting rooms must be scheduled in advance and requires a hotel agreement signed by a hotel sales representative. There is a charge to use hotel meeting rooms for all guests.
Check Cashing Policy
Check cashing is available to registered guests for up to $50 per day with valid identification and established credit at the hotel.
One dog 35 pounds and under is allowed per room. Cats are not allowed. There is a fee of 25 USD per day. Pets are not permitted in the meeting rooms, fitness center, bar/lounge or the restaurants. Pets must always be on a leash. An additional 250 USD cleaning fee may apply. Kennels are available within 2 miles/10 minutes of the hotel. A pet waiver must be signed at the time of check-in.
The hotel has designated pet friendly guestrooms. They and may not be available upon arrival if the request is not noted in the reservation.
Early Arrival Policy
Early arrivals cannot be confirmed. They are subject to availability and will be accommodated on a first come, first serve basis.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Tax Exempt Policy
Tax exemption is based strictly on county, city, state and federal guidelines. Please contact the hotel directly for additional information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Gift Certificate Policy
Gift certificates may only be used with advance reservations and must be approved by the office of the General Manager.
Connecting Room Policy
The hotel has a limited amount of connecting rooms. Connecting rooms can be requested; however, they are subject to availability at check in.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel is compliant with ADA. Ten ADA compliant guest rooms are available.
Early Departure Policy
Guests must verify the departure date at time of check in. If check out is different, guests must initial the change at the time of registration. Guests departing earlier then the confirmed departure at check in may incur an early departure fee.
All guest rooms and public spaces are 100% non-smoking. Smoking is strictly prohibited except for designated areas outside the hotel. A 250 USD per day charge will apply to any guest that smokes in a guestroom.
Credit/Debit Card Policy
All guests must check-in with a valid credit or debit card. Guest using debit cards must advise the front desk at check in. The hotel is not responsible for any penalties due to the use of or access to debit cards.
Debit cards will be authorized at check-in for the amount of the stay, plus 50 USD per day to cover incidentals.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve and check in to a room.
Extra Bedding Policy
Due to local firecodes, the hotel is not able to accomodate requests for rollaway beds in rooms with two double beds.
Package Handling Policy
Package handling fees may apply for packages that:
are more than 25 pounds
number more than 3 per guest at one time
arrive at the hotel more than two days prior to the arrival date
Please inquire with the Front Office Manger if advance deliveries are expected and for additional information.
Sheraton Silver Spring Hotel
8777 Georgia Avenue.