The maximum occupancy for all guestrooms is four persons.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Credit Card Policy
Upon check-in all guests must present the same credit card used to purchase their reservation as well as a matching valid form of photo identification. A $50 deposit hold per day will be placed on the card; however, this deposit is only a hold and not a charge.
A valid credit card is required at check-in for every reservation. (Please note pre-paid Visa/MasterCard/American Express cards are not accepted as a Credit Card at check-in, however can be used as a method of payment upon check-out.) Cash is not accepted at check-in. A guest may pay with cash or debit card at checkout; however, credit card funds will be authorized and held until checkout.
Third Party Credit Card: A non-guest wishing to pay for a guest’s expenses must make arrangements directly with the hotel. For guests’ security, the hotel does not accept faxed credit card authorization forms.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will issue a warning to the offending guest room. If the noise or disturbance continues after three warnings, guests may be asked to vacate the hotel at management’s discretion.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Late Checkout Policy
Check-out is at noon. Late check-out up to 3:00 PM. is subject to availability. Check-outs after 3:00pm will incur a half night's room charge. Check-outs after 6:00 PM will incur a fee of one night's room rate plus taxes.
All guest rooms and public spaces are 100% non-smoking. A 250 CAD cleaning fee will be charged to any guest if evidence of smoking is found in their room. Please contact the hotel for further information.
When you enter Canada, a CBSA officer may ask to see your passport and a valid visa, if one is necessary (contact your Canadian Embassy for information). If you are a citizen of the United States, you do not need a passport to enter Canada. However, you should carry proof of your citizenship, such as a birth certificate, certificate of citizenship or naturalization, as well as photo identification. If you are a permanent resident of Canada or the U.S, you should bring your Permanent Resident Card with you.
Connecting Room Policy
Connecting rooms are available by request only and cannot be guaranteed. Both parties occupying the rooms must be present at check-in together for the hotel to accommodate the request.
Early Arrival Policy
Early check-in can be requested while making your reservation, or by contacting the Front Desk prior to your arrival. Early check-in is based on availability and can't be guaranteed.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification). Alcohol can only be consumed in guest rooms or other licensed areas of the hotel. Alcohol consumption is strictly prohibited in guest hallways, lobby and other unlicensed areas.
Extra Bedding Policy
Complimentary rollaway beds are available by request on a first come first serve basis. Availability is not guaranteed. Rollaway beds are not permitted in rooms with two single or two double beds. The maximum occupancy for a room is four persons.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
We welcome one dog or cat weighing up to 40 pounds per room. A non-refundable fee of 75 CAD will be charged per stay. Guests must also sign our Pet Waiver which includes acceptance of financial responsibility for possible damages, a notice of hotel areas where pets are not allowed, and an agreement that the pet will not be left unattended in guest room. Restrictions do not apply to service animals.
Children under 16 must be supervised by an adult in and around the pool area. Children under 16 are not permitted in the whirlpool.
Credit/Debit Card Policy
Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. (Please note pre-paid Visa/MasterCard/American Express cards are not accepted as a Credit Card at check-in, however can be used as a method of payment upon check-out.) The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged.
Valid government issued, photo identification is required at check-in.
Cheque cashing services are available to Starwood Preferred Guests with Gold or Platinum status only. Please contact the hotel for further information.
Gift Certificate Acceptance Policy
Gift certificates can be redeemed at hotel. Please contact the hotel directly to reserve a room.