Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Small dogs weighing up to 18 kilograms are allowed in Deluxe Rooms on the 6th floor only. A non-refundable cleaning fee of 100 USD (250 BRL) will be charged per pet, per stay. Please verify availability of pet friendly rooms directly with the property prior to your stay.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Child Identification Policy
For reservations with children under 18 years of age, a parent or guardian must present a birth certificate or proof of permission to travel by a judge at check-in. If a child is staying without a parent or guardian, authorization from a judge must be presented at check-in, according to Brazilian law (Federal Law 8.069/1990)
According to Brazilian law, the minimum age for consuming alcohol is 18 years of age.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Arrival Policy
Early check-in is available, depending on room availability at check-in. Guests checking in between 6am and 10am will be charged approximately 47 USD (180 BRL) plus 15% tax. Guests checking in between 10am and 2pm will be charged approximately 39 USD (150 BRL) plus 15% tax. To guarantee availability at the time of your arrival, please consider booking a room for the prior night and specify your arrival time on the reservation.
Credit Card Policy
A credit card must be presented at check-in for a pre-authorization hold of 26.57 USD (100 BRL) per day for incidental expenses that may be incurred during a stay. This pre-authorization hold will be canceled at checkout, and actual incidental expenses can be paid with cash, a credit card, or a debit card.
The hotel is 100% non-smoking. Smoking in guest rooms is not allowed. A penalty of 500 BRL or 250 USD will be charged to any guest who violates the smoking policy.
A non-guest wishing to pay for a guest’s stay must submit a Third-Party Authorization form via fax prior to the guest’s arrival. A photocopy of the credit card, valid photo identification, and the payer’s signature must be submitted for authorization. Please also specify which charges can be charged to the credit card.
Extra Bedding Policy
Rollaway beds and cribs are available. An additional fee of 50 USD / 110 BRL plus 15% tax is charged per bed, per day. Cribs are free of charge and are suitable for children up to two years of age or up to 81 cm in length. Other than a sheet, no additional bedding is provided with the crib.
For security purposes, valid photo identification must be presented upon arrival by all overnight guests, professionals, and any other visitors. Acceptable forms include a driver’s license, a passport, a proof-of-age card, and a birth certificate.
Sheraton Porto Alegre Hotel
Rua Olavo Barreto Viana 18.
(55)(51) 2121 6000