Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
A valid driver's license or other government-issued photo ID is required at check-in.
Guest rooms, with the exception of our Luxury Suites, can accommodate no more than four total persons. Our two large Luxury Suites can accommodate six people each.
Connecting Room Policy
Connecting rooms are not guaranteed but are subject to availability on a request basis only. The hotel features connecting Deluxe Rooms and Westin Executive Club Rooms, with one king-bedded guest room connecting to a room with two queen beds. After October 2010 we will also offer the option of connected rooms with two queen beds in each.
All alcohol consumption on hotel property must meet Texas Alcohol and Beverage Commission codes. Guests must be 21 or over (with valid identification) to be served alcohol on the premises.
Check Cashing Policy
Check cashing services are available to registered guests who present valid identification. There is a limit of $100 per day.
A valid credit card is required upon check-in. Cash is not accepted at check-in, though guests may pay with cash upon departure.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 21 years or older with valid identification to reserve a room.
All public areas, meeting rooms and guests rooms are 100% smoke-free. Under the Breathe Westin® program, a fee up to $300 will be charged should smoking take place on hotel property.
Late Checkout Policy
Late checkout is based on availability. Guests checking out after 4pm will be charged half of an additional night's room rate plus tax.
Gift Certificate Policy
Gift certificate usage is based on space availability. Please contact the hotel directly for more information.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Extra Bedding Policy
Rollaway beds are available upon request (complimentary) in king-bedded rooms. Rollaways are not permitted in queen-bedded rooms per fire code.
Dogs up to 40 pounds are allowed. Guest will be liable for repair and cleaning costs if excessive damage occurs to the guest room. If the damage is discovered after the guest departs, the credit card on record will be billed for the cost of the additional services. Guests bringing a dog are required to sign a pet policy waiver at check-in.
Early Arrival Policy
Early Arrival/Early Check-in is subject to availability upon request.
Early Departure Policy
Departure prior to the established check-out date will result in a $75 early departure fee.
The Westin Galleria Dallas
13340 Dallas Parkway.