The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
All guest rooms and public spaces are 100% non-smoking. In keeping with our Breathe Westin® initiative, a $200 cleaning fee will be assessed to your room charges if smoking occurs.
Dogs of up to 40 pounds are allowed with no deposit or nightly fees. The guest must accept responsibility for any damages incurred. A signed pet waiver is required at check-in.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Early Departure Policy
A fee of 50% of the rate booked may be imposed on guests departing prior to their scheduled departure date. Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check Cashing Policy
Check-cashing services are available to guests who present valid identification. A limit of $50 per day applies.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Package Handling Policy
The hotel accepts incoming and outgoing packages. This service is complimentary but does not include shipping fees.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
The Westin Austin at The Domain
11301 Domain Drive.