There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Credit Card Policy
To arrange payment with a third-party credit card, please contact the accouting department directly at least 48 hours prior to guest’s arrival.
Mandatory Charge Policy
Standard room rates do not include the hotel’s mandatory destination amenity fee of 25 USD per room per night, plus local and state taxes. This fee includes:
Premium High Speed Internet Access
Two flights of craft beer or two glasses of house wine
Westin Gear Lending for one person
Two hours of bicycle usage for one person
One hour of non-motorized water activities
Day pass to 24-Hour Fitness for one person; includes classes and full facility usage
One-hour harbor tour on Flagship Cruises for one person
Meeting Room Policy
Please note that the hotel uses Rounds of 12 instead of Rounds of 10.
Connecting Room Policy
Guestrooms are available with connecting doors. This arrangement is subject to availability upon your arrival. Please contact Westin Reservations to communicate this request.
We welcome up to two dogs weighing up to 50 pounds per guest room. We also provide an amenity bag, plus a Heavenly® Dog Bed and a polished food and water bowl for your guest room upon request. Dogs cannot be left alone in a guest room at any time. No deposit or extra fees apply. We ask that owners sign a waiver at check-in. Cats are not permitted.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Westin strives to accommodate persons with disabilities by offering guestrooms and services with everyone's needs in mind. Contact a Service Express agent at the hotel to communicate your personal needs.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Although standard check-in is at 3pm, we understand that travel in today's world can take unexpected turns. The hotel offers a complimentary early check-in, which is subject to availability. Please communicate your travel itinerary with the Front Desk.
This hotel is pleased to accept either your personal or business check for payment.
Purchase Order Acceptance Policy
Purchase orders are not accepted as a form of payment. A valid credit card is needed to check-in.
Early Departure Policy
Upon arrival, your departure date will be confirmed. There is a fee of $75.00 for departing prior to the confirmed date if the hotel is not notified prior noon on the day of arrival.
Extra Bedding Policy
Only one rollaway bed can be delivered to any room furnished with a king-sized bed. Regrettably, a rollaway bed cannot be arranged for any room already furnished with two double-sized beds. To ensure an uparalleled night's sleep, complimentary extra bedding is available upon your request. All rollaway beds are adult size.
Proper government-issued photo identification is required by the Front Desk for check-in to the hotel.
The hotel does not establish a waitlist in the event that we are fully booked.
Just can't leave your Heavenly® Bed? Late check-out is available for an additional charge. Simply contact a Service Express® agent.
You’re creating a healthy environment by choosing a smoke free hotel. There is a $200 cleaning fee for smoking in any of our guestrooms. Together we can keep the air fresh for all of our guests. For more information, please contact the hotel or visit westin.com/breathe.
Tax Exempt Policy
For City and County of San Diego tax exemption restrictions, please contact the Front Desk.
Age Requirement Policy
Guests of any age can reserve a room, as long as valid photo identification and a matching credit card are presented at check-in.
The State of California mandates that liquor only be sold or served to persons over 21 years of age. A valid, government-issued proof of identification is required for anyone wishing to be served alcohol at the hotel.
Rooms and Junior Suites with a king bed can accommodate 3 adults. Double bedded rooms and Junior Suites can accommodate 4 adults.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The Westin San Diego Gaslamp Quarter
910 Broadway Circle.