In keeping with our Breathe Westin® initiative, we offer 100% non-smoking guest rooms and public areas. A guest who smokes in his or her guest room will be charged a $250 cleaning fee so that the room can be refreshed for the next guest.
Credit Card Policy
A valid credit card is required at check-in. Cash and checks will not be accepted to secure room reservations.
Late Checkout Policy
Our checkout time is 12pm. Late checkouts are subject to availability and may incur additional charges.
Hotel does not offer a waitlist.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Alcoholic beverage service is limited to guests over 21 years of age with a valid ID. In accordance with Texas law, all beverages must be provided and served by the hotel. Alcoholic beverages can be served on Sundays before 12pm only if accompanied by food. Last call for all alcoholic beverages is 1:30am.
Babysitting/Child Care Policy
We are not affiliated with any babysitting providers, but our concierge will be happy to provide referrals of licensed and bonded babysitting services in the area.
A major credit card must be presented at check-in. Cash deposits are not accepted; however, the hotel accepts cash and checks as forms of payment at check-out.
The hotel only accepts third-party payments via wire transfer. Please contact the hotel’s accounting department at (1)(713) 960-8100 at least 5 business days prior to the guest’s arrival. The accounting office is open Monday through Friday between 8am and 5pm local time.
Checks are not accepted as a form of payment.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages.
Letters/Packs - 5 USD
1-10 lbs. - 7 USD
11-20 lbs. - 12 USD
Fees include receiving, securing and storage for up to 3 business days prior to arrival. A storage fee of 10% per day applies past 3 business days.
We welcome dogs of up to 40 pounds. All dogs must be on a leash or in a carrier when in public areas. We ask that you keep your pet out of all food and beverage areas as well as the pool area. Dogs may not be left unattended in the room. Please schedule housekeeping services in advance for a time when the dog is not present in the room. All owners must agree to keep noise disturbances to a minimum and must authorize the hotel to charge their credit card for any damages caused by their pet.
Early Departure Policy
Guests will be asked to confirm their departure date upon check-in. Guests who depart before the scheduled departure date will be charged a fee, currently 50% of the nightly room rate plus tax.
All guests checking in to the hotel must present a valid photo ID.
Age Requirement Policy
Guests must be 21 years of age with valid photo identification to reserve a room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The hotel is ADA-compliant and offers disability-accessible facilities that include meeting spaces, restrooms, dining areas, and guest rooms.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
A damage deposit of 1,250 USD will be charged for all suite reservations. The deposit will be refunded once the room has been inspected and found clear of damage after checkout. If there are noise complaints, the deposit will not be refunded. The deposit cannot be used towards room and tax.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will issue a warning to the offending guest's room. If the noise or disturbance continues after three warnings, guests may be asked to vacate the hotel at management's discretion.
The Westin Galleria Houston
5060 West Alabama.