All guest room and public spaces are 100% smoke-free. A $200 cleaning fee will be charged to any guest if any evidence of smoking is found in their room. Please contact the hotel for further information.
Club Lounge Access Policy
Guests booked in Club Level rooms can access the Club Lounge Monday - Friday from 6:30am to 10:30am and 5pm to 8pm. On Saturday and Sunday access is available from 7am to 11am. The Club Lounge is closed on holidays.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will issue a warning to the offending guest's room. If the noise or disturbance continues, the guest(s) may be asked to vacate the property at management's discretion.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The Sheraton Syracuse does not offer a waitlist.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Dogs up to 80 pounds are allowed. No other pets are permitted. Pets cannot be left alone at any time and are not permitted in some rooms.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Check Cashing Policy
Check cashing services are available to guests who present two pieces of valid identification, including a driver's license. There is a limit of $50 per day.
Sheraton Syracuse University Hotel & Conference Center
801 University Avenue.