Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Connecting Room Policy
Penthouse suites connect to a Classic Queen Room to make a three room suite on the 15th floor. No other connecting rooms are available.
Babysitting/Child Care Policy
Babysitting services can be arranged through the Concierge Department with a minimum four hour advance notice. Rates vary according to the number of children and hours requested. There is a four hour minimum required for this service. After midnight, guests must pay for travel arrangements.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Pets are allowed only in guest rooms on the third and fourth floors and may not be left unattended at any time. Guests must advise the hotel when making reservations that they will be travelling with a pet, and they must sign a responsibility form for any possible damages. A daily fee of 20 CAD plus taxes per day plus taxes will be charged.
The credit card holder must be present to accept the credit card as a method of payment. Additional options:
Third Party Credit Card – A non-guest wishing to pay for a guest must send written authorization to the hotel. Please specify which charges can be charged to the credit card.
Purchase Orders – To arrange meeting space or group bookings, purchase orders are accepted. Please provide credit references at least two weeks prior to the event for approval.