Derrick Williams
Sales Manager
phone 205-307-3037
derrickp.williams@starwoodhotels.com

We are pleased to offer late checkouts based on availability. Checkouts after 4pm will be charged the best available rate for the night.

We accept dogs (80 pounds of less) as well as cats.  There is a one-time 50 USD charge for pets to cover the expense of room cleaning after the guest leaves.  If there is excessive damage that requires repairs or additional deep cleaning, the guest is liable for costs over and above the 50 USD charge.

The hotel is fully compliant with ADA and offers ADA Accessible Rooms upon request.

All guest rooms and public spaces are 100% non-smoking.  A 250 USD cleaning fee will be charged to any guests who violate the smoking policy.

Parties in guest rooms are not allowed.  We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all of our guests.  If you are interested in hosting a party or entertainment during your stay, please contact our Banquet and Sales Department. 

Pool and fitness center privileges are for registered guests only.  Noise is expected to be kept to a minimum at all times.

Guests must be 18 years or older with valid identification to reserve a guest room.

For security purposes, valid photo identification is required at check-in. Acceptable forms of ID include a driver's license, passport, and/or proof of age card.

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

An early departure fee of one night's room and tax applies to guests checking out prior to their scheduled departure date. Guests will be asked to confirm their departure date upon check-in.

Major credit cards, checks, and cash are acceptable forms of payment.

Check cashing services are available to guests who present a valid American Express credit card and photo identification. There is a limit of 50 USD per day.

Gift certificates are available for purchase from the hotel and Todd English P.U.B. To redeem a hotel gift certificate, contact the Revenue Management Department with the gift certificate number. The original gift certificate is required at check-in.

Connecting rooms can be requested but are dependent on availability at the time of check-in. We offer a limited number of king rooms connecting with double rooms. Please contact the hotel directly to request connecting rooms or for more information.

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

We are pleased to offer guests early check-in after 12pm, based on room availability. Guests requesting arrival prior to 12pm will be charged 100% of the previous night's room rate. Please contact the hotel directly to notify us of early arrival.

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.