The Westin Kierland Resort & Spa has a smoke-free policy, with smoking prohibited in all indoor spaces, including guestrooms, dining establishments, and public spaces. A $200 penalty will apply to guests who smoke in guestrooms.
Smoking is also prohibited in the following outdoor spaces: all guestroom balconies and patios, the Adventure Pool and adult pool areas, the Deseo restaurant patios, the north side of the outdoor patio at Nellie Cashman’s Monday Club Cafe, the kids’ playground, and the Agave Spa.
Smoking is permitted in all other outdoor spaces, including Dreamweavers Canyon, the east side of Nellie Cashman’s patio, and the Brittlebush west patio and fire pit.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
The Westin Kierland Resort & Spa welcomes cats and dogs of all sizes. A complimentary pet welcome kit will be provided. If your pet requires special needs such as grooming, sitters, parks, specialty stores, veterinarian hospitals, or pet travel agents, please contact Service Express® or our concierge.
Pets must be on a leash at all times when in the resort’s public spaces. Pets are welcome in public spaces to and from their room and in the courtyard only. With the exception of service animals, pets are not permitted in the resort’s food and beverage outlets because of health code statutes.
We ask that all pets remain in a crate at all times when left alone in your room. If this is not possible, please arrange for a specific time for housekeeping to service your accommodation when you will be present, by calling Service Express®.
We can provide a litterbox with litter for a $20 charge. We also offer pet beds, crates, and food dishes free of charge, but subject to a $50 fee if damaged or not returned.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Gift Certificate Policy
If you would like to redeem a gift certificate, only our in-house reservations team can confirm or modify availability and reservations. Please call our reservations department directly at 800-354-5892.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request for an additional fee per night. Please contact the resort for further information.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $200 per day.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Resort Charge Policy
The daily Resort Services Charge includes:
Unlimited wired and wireless High-Speed Internet Access in all guest rooms and public areas (excluding meeting spaces.)
Unlimited local, long distance (within the US) and 1-800 telephone calls from guest rooms.
Access to Agave Spa facilities, including men's and women's locker rooms, sauna, steam room and whirlpool.
All daily yoga and Well Walk fitness classes.
Tennis court rental and tennis equipment rental.
The charge will be billed directly to all guests, at a daily rate of 29 USD per room, per night plus tax. Yoga classes, Well Walk classes and tennis court/equipment rentals are based on availability and reservations must be made in advance through the Spa. Spa hours, class schedules and other details are subject to change without notice.
Connecting Room Policy
Connecting rooms are subject to availability at check-in. To guarantee connecting rooms, a nightly fee of 25 USD per connecting room applies; please contact in-house reservations at (1)(480) 624-1202 to make arrangements.
The Westin Kierland Resort & Spa
6902 East Greenway Parkway.