For nationalities which require an entry visa, processing takes approximately five working days, subject to the approval of immigration. A processing fee is non-refundable once submitted.
Alcoholic beverage service is restricted to those 20 years or older (with valid identification).
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of their confirmed length of stay. Please contact the hotel for further information.
Early Arrival Policy
The hotel will charge 50% of the room rate for an early check-in between 6am to 3pm, or 100% of the room rate for an early check-in before 6am hotel time. Please contact the hotel for more information.
ID Requirement Policy
Presentation of a passport or another valid form of identification is required upon check-in.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check Cashing Policy
The hotel does not offer check cashing services.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Late Checkout Policy
Late check-outs until 6pm will be charged for a half day (one-half of a full night's room charge), while late check-outs after 6pm will carry a full night's room charge.
Connecting Room Policy
A limited number of connecting rooms are available and are subject to availability upon arrival.