Hotel does not offer a waitlist. Please check back after 4pm on the day of arrival to inquire about cancellations.
Late Checkout Policy
For late departures, reserving an additional night will guarantee access until your departure. If you choose not to reserve additional nights, we will be glad to store your bags after check-out, until the time you leave the hotel.
Late check outs are subject to room availability on the day of departure. The following charges will apply:
Check outs between 3pm and 8pm, a charge of 5 BHD plus 20.75% taxes per hour will be applied
Check outs after 8pm, a full night's charge will be applied.
Please contact the front desk agents if needing a late check out.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Kids up to 3 years eat for free. Kids up to 12 years enjoy 50 percent discount on regular menus only in the restaurants. Discount may not apply for special events as defined by the hotel. Items from the kids menu will be priced according to market conditions and no discount will be applicable.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Early Arrival Policy
If you plan to arrive prior to the check-in time and require immediate access to your room, we recommend reserving your guest room for the night prior to guarantee access. If you choose not to reserve additional nights, we will be glad to store your bags prior to check-in.
Early check-in requests are subject to room availability at time of arrival. The following charges will apply:
Check-in before 5am, the room needs to be booked a night prior.
Check-in between 5am and 9am, the full room rate will be applied.
Check-in between 9am and 12pm, half of the room rate will be applied.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Check Acceptance Policy
Personal and bank checks are not accepted. Traveler's checks are accepted with valid passport; hotel exchange rate will apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to request connecting rooms.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Third Party Credit Card – A non-guest wishing to pay for a guest in the hotel must fax a copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card.
Direct Bill – Direct billing is available to companies that have established a direct credit agreement with the hotel. The company to be invoiced must send a fax to the hotel with request of invoice prior to the guest's arrival. Please specify on the fax which charges should be invoiced back.
Electronic Funds Transfer – Electronic funds transfer is available; bank charges will be applied. Please use below details.
Payable To: Sheraton Bahrain Hotel
Bank Name: Standard Chartered Bank, PO Box 29, Manama, Bahrain
A/C: 01-618-9350-01 / Swift Code: SCBLBHBM
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Pets are not allowed in the hotel.
Babysitting/Child Care Policy
Babysitting is provided with advance notice. Fees vary.