There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Connecting Room Policy
A limited number of connecting rooms are available upon request, and they are not guaranteed. A request must be made at the time of reservation by contacting the hotel directly.
We accept dogs up to 80 pounds; one dog allowed per room only. No other pets are permitted. Pets must be accompanied by owner at all times on leash or in a crate. Pets may not be left in a room without an owner present. A waiver must be signed at check-in, and guests will be responsible for repairs of excess damage or if deep cleaning is required. If damage is discovered after checkout, the credit card on record will be charged.
Birthday, bachelor, bachelorette, and other parties are not allowed in guest rooms or suites. Noise complaints are taken seriously and may result in eviction without compensation. If you are planning an event, please contact our sales/catering team at (215) 387-8000, extension 631.
All guest rooms, meeting rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Late Checkout Policy
Standard checkout time is noon. The hotel will try to accommodate late-checkout requests; however, they cannot be guaranteed and additional fees may be required. Please inquire with the front desk on the day of your departure.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Arrival Policy
Standard check-in time is 3pm. The hotel will try to accommodate early-arrival requests; however, they cannot be guaranteed and additional fees may be required. Please inquire with the front desk on the day of your arrival.
ID Requirement Policy
Minimum age for check-in is 21. Guest must show a valid driver's license with photo or passport with photo.
Gift Certificate Policy
Valid gift certificates may be redeemed at the hotel. Please contact the hotel directly to reserve a room using a gift certificate at (215) 387-8000, ext. 606.
Credit Card Policy
A credit card is required to cover room and tax for the full length of stay and to secure any incidental charges.
A credit card’s holder must be present for the hotel to accept the card as a form of payment. For third-party payments, a credit card authorization form must be obtained from our reservations department by calling (888) 627-7071, then faxed to the hotel at (215) 387-5939 before the guest’s arrival.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $50 per day and $300 per stay.
Early Departure Policy
The front desk must be notified of an early departure before 12 PM on the day of departure to avoid a fee of one night's room rate plus tax.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve and check-in to a room.
The hotel is compliant with ADA. TDD equipment is available upon request. Please contact the hotel front desk directly prior to arrival to request equipment. A wheelchair is available on-site for assistance; however, it is not available for rental.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Sheraton Philadelphia University City Hotel
3549 Chestnut Street.