Only registered guests are allowed to use Sheraton Fitness and the outdoor pool. Only guests 16 years and older can use Sheraton Fitness. Guests 15 and younger must be supervised by an adult at all times.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Late Checkout Policy
Late checkouts are subject to availability and the following fees apply:
Check-out after 12pm and prior to 3pm will result in a 50 USD fee plus tax.
Check-out after 3pm will result in a one night charge plus tax.
Please contact the hotel for further information.
Guest room refrigerators are limited and are available upon request for 15 USD plus tax per night. Requests for medical needs will be prioritized. Each suite includes a small complimentary refrigerator.
Extra Bedding Policy
Due to limited availability, rollaway beds can be requested, but cannot be guaranteed. Daily fee applies. Guests are allowed a maximum of one rollaway bed in the king room. Rollaways are not allowed in rooms with 2 double beds. Limit 1 rollaway per king room. Please contact the hotel directly for further information.
The hotel is compliant with ADA. ADA compliant guest rooms are available. All public facilities are wheelchair accessible.
Package Handling Policy
The hotel accepts packages and letters on behalf of guests and event attendees. The following charges apply to each package or delivery:
Letter: No charge
Package, up to 5 pounds: 5 USD
Package, 6 to 20 pounds: 10 USD
Package, 21 to 50 pounds: 20 USD
Package, 51 to 80 pounds: 30 USD
Display case, up to 50 pounds: 40 USD
Crate, up to 100 pounds: 50 USD
Pallet, up to 1,000 pounds: 100 USD and up
Pool use is limited to registered overnight hotel guests only. No outside food or drinks are allowed in the pool area. Running and diving are not allowed.
Family Plan Policy
Children aged 12 and younger sleep for free in the existing bedding of a room shared with a paying adult. A room’s maximum occupancy still applies.
Connecting Room Policy
Connecting rooms are based upon availability at check-in and cannot be guaranteed.
Gift Certificate Policy
Gift certificate reservations are subject to availability and can only be booked by an onsite hotel reservations representative, either in person or via phone. The hotel accepts only valid, unexpired, unused gift certificates that have been issued directly by the hotel. Third-party gift certificates are not accepted. A valid gift certificate must be presented at check-in.
The hotel allows dogs and cats under 40 pounds with a maximum of two pets per room. No breed restrictions apply. Pets must be identified at check-in and a pet waiver must be signed. Pets may not be left alone in guest rooms. The hotel reserves the right to charge a fee for damages or if extensive cleaning is required due to pets. Pet beds and bowls are available upon request.
Early Arrival Policy
Check-in prior to 3pm cannot be guaranteed, but will be honored based upon availability at the time of arrival. Please note requests for early arrival on your reservation.
All guest rooms and public spaces are 100% non-smoking. Smoking is not allowed in or within 25 feet of hotel. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Early Departure Policy
An early departure fee of 100 USD may be imposed on guests departing prior to their scheduled departure date. Departure date must be confirmed at check-in to avoid an early departure fee. Guests who book special offers (fully prepaid, non-refundable rate plans) will not be refunded on any unoccupied nights. Please contact the hotel for further information.
Food & Beverage Policy
Due to licensing requirements, only food and beverages purchased from the hotel may be consumed in our public areas, including the lobby and outdoor patios. Guests are welcome to enjoy outside food or beverages in their guest rooms.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Due to licensing requirements, only alcoholic beverages purchased from the hotel may be consumed in our public areas, including the lobby and outdoor patios.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve and check into a room.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
A credit or debit card must be presented at check-in to pay for the room, taxes, and incidentals. For third party payment, a credit card authorization form must be completed and received at least 72 hours prior to arrival so that a deposit can be taken with the authorized card. Please email firstname.lastname@example.org to request a credit card authorization form.
Sheraton Austin Georgetown Hotel & Conference Center
1101 Woodlawn Avenue.