Cribs are available at no extra charge. There is a limit of one per room and there is a limited number available. The hotel does not provide blankets, bumpers, or pillows for the cribs.
Rollaway beds are only availble in king bedded Spectacular and Fabulous Rooms for an extra fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Connecting Room Policy
The hotel has connecting rooms with several combinations. In order to accommodate the request, the parties occupying the rooms must all be present upon check-in. Connecting rooms are subject to availability upon arrival.
To request guaranteed connecting rooms for a fee of 75 USD a night, please send requests prior to arrival to firstname.lastname@example.org. The hotel will confirm via email if connecting rooms are available.
Age Requirement Policy
Please note that guests must be 21 years or older to be registered as an overnight guest.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly. The hotel does not sell gift certificates.
There are some incidental charges that will be charged as soon as you book your escape.
The tax plus 50% of room charges or 200 USD whichever is the greatest.
200 USD for prepaid reservations will be charged up front.
Paying with cash? Cash payment is accepted at checkout. Debit/credit card is required at check-in.
Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel meets all ADA requirements. Please contact the front desk about special facilities for individual rooms.
Late Checkout Policy
Late checkout requests are granted based on availability on date of departure. Fees apply and are billed as follows:
$50 per room for checkouts bewteen 12pm and 3pm
$75 per room for check outs between 3pm and 6pm
One night's room and tax per room for checkouts past 6pm
The hotel is smoke free so put the puffs out! Violation of this policy results in a 200 USD deep-cleaning fee that is charged to the guest room.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Outside alcohol is not permitted in the hotel.
Tax Exempt Policy
Illinois does not allow tax exemptions.
Please note that 5 or more people are not permitted in guestrooms at any time. Larger gatherings should meet in the Living Room.
After 10pm, to respect our sleepy guests, we have a zero tolerance policy when it comes to excessive noise on our guest floors. Noise complaints will result in eviction without compensation. Any compensation given to guests impacted by loud noise may be charged to the evicted guest at the hotel’s discretion.
Cats and dogs under 40 pounds are allowed. Guests will incur a non-refundable cleaning fee of $100, and an additional $25 per night charge added to your room rate. Please contact the hotel direct if your dog exceeds the weight restriction or if you have another type of pet.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $100 per stay.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
W Chicago – City Center
172 West Adams Street.