Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date will incur a charge of one day's room rate plus tax.
We welcome a maximum of 2 dogs for a flat non-refundable cleaning fee of 75 USD per stay. Guests are provided food and water bowls, a floor mat, and a “dog in room” sign. Cats are also welcome and 75 USD cleaning fee applies. Guests must sign a waiver upon check-in and will be responsible for any necessary cleaning and/or repairs. Pets are not allowed in food and drink areas and must be on leashes while in public areas. Pets may not be left unattended in a guest room. A fee of 200 USD may be charged for a noise disturbance involving an unattended pet.
Early Arrival Policy
We are pleased to offer early check-ins based on availability. Early arrivals from 8am to 12pm will be charged 50 USD and 25 USD from noon until the check-in time. Before 8am, the full room rate applies. To guarantee early arrivals, guests should reserve the night prior.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Parties in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all of our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Banquet and Sales department. Pool and fitness center privileges are for registered guests only. Noise is expected to be kept to a minimum at all times. If a noise complaint is reported, security will issue a warning to the offending guests' room. If the noise or disturbance continues after three warnings, guests may be asked to vacate the hotel at management's discretion.
Extra Bedding Policy
Rollaway beds can be accommodated in rooms with one king bed for a fee. Cribs are also available upon request.
Check cashing services are available to Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 100 USD per stay.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve and to check in to a room.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel revenue director at email@example.com or (305) 569-6586. Advance reservations are required and are subject to availability and blackout dates.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Package Handling Policy
Package shipping and handling is complimentary on the day of arrival for up to two boxes and up to a maximum of 30 pounds. Additional handling fees are as follows:
1 - 30 pounds: 5 USD per box per day
31 - 50 pounds: 10 USD per box per day
51 - 75 pounds: 15 USD per box per day
76 pounds and larger: 20 USD per box per day
100 USD per pallet per day
Late Checkout Policy
Late checkouts are based on availability. If available, a 25 USD charge for departures between 12pm and 2pm applies and a 50 USD charge applies for departures until 6pm. A full night charge applies after 6pm. Guest must confirm late departures with the front desk.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Connecting Room Policy
We accommodate connecting guest room requests whenever possible. Connections options are between double rooms or king and double rooms, subject to availability.
The hotel is compliant with ADA and offers ADA Accessible Rooms.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus $100 per day to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Credit card authorization forms are not accepted unless previously approved for corporate accounts or group / catering payments. Prepaid reservation holders must present the card used to book the reservation at time of check-in.
Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel
180 Aragon Avenue.