A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room and tax plus $50 to cover incidentals will be collected at check-in.
To arrange payment with a third-party credit card, please contact the hotel at least 72 hours prior to guest's arrival. For further information, please call the hotel directly or email firstname.lastname@example.org.
Hotel allows dogs up to 80 pounds. Dogs weighing more than 80 pounds will be charged $50 to accommodate the dog. All other pets are not allowed. Charges may be incurred after checkout if room is damaged. Guest will be required to sign a waiver at check in.
Service Animals that provide assistance to individuals with disabilities are not pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
This hotel is 100% non-smoking. A $250 cleaning fee will be charged to any guest if evidence of smoking is found in their room. Please contact the hotel for further information.
Extra Bedding Policy
The hotel does not provide blankets, bumpers, or pillows with our cribs. Guests must bring their own crib bedding.
Rollaway beds are available for king-bedded rooms only. Fee applies for adults.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Alcoholic beverage service is restricted to those 21 years or older with valid government issued identification.
Check Cashing Policy
Check cashing services are available to Starwood Preferred Guests with Gold or Platinum status only. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Sheraton Indianapolis Hotel at Keystone Crossing
8787 Keystone Crossing.