For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Checkout time is 12pm. Late checkout is based on availability on day of departure and cannot be guaranteed. A late checkout between 12pm and 2pm will result in a fee of 50 AUD. Checkout between 2pm and 4pm will result in a fee of 100 AUD. Checkout between 4pm and 5pm will be charged half a night's rate. Checkout after 5pm will be charged a full night's rate. Please contact the hotel for further information.
Pets are not allowed. For guests travelling with service animals, please contact the hotel directly to make arrangements prior to arrival.
Extra Bedding Policy
Rollaway beds are not available in any room types. Please contact the hotel to arrange connecting rooms or twin bedding in advance. Baby cots are available at no additional charge.
The hotel offers accessible facilities and guest rooms.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room.
Early Arrival Policy
Early arrivals are granted upon request and based on availability. For guests arriving on early morning flights who require their rooms prior to our standard check-in time of 3pm, we recommend that you confirm your reservation for the previous evening as well. An additional fee of up to 100% of your guaranteed room may apply for arrivals before 3pm.
All guest rooms and public spaces are 100% non-smoking. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Parties and private events are strictly prohibited in all guestrooms. Please contact the Sales Department to plan a function.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel during business hours, Monday - Friday.
The hotel does not offer cheque cashing services. Personal cheques are not accepted for payment.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Connecting Room Policy
Connecting rooms are available and are subject to availability at the time of check-in. Please contact the hotel directly to make these arrangements.
Credit Card Policy
For security reasons, please do not provide credit card details through email. Please either call the toll-free line or use our secure fax number to provide credit card information.
The following credit card fees apply and will be charged at the time of transaction. Visa credit/debit: 1.1% MasterCard credit/debit: 0.8% American Express, Diners and JCB: 2.9%
All guests booking a prepaid and non-refundable rate are required to provide the credit card used at time of check-in for validation of charges as well as a valid credit card to guarantee any incidentals charges incurred during their stay.
A credit card will be pre-authorised at check-in. If the room is prepaid, the pre-authorisation will be 100 AUD per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation plus an additional 40% per night for incidentals.
If at any time the account balance exceeds the pre-authorisation amount held, additional funds will automatically be pre-authorised against the credit-card.
A credit card authorization or cash security bond is required upon check-in.
Guests paying in cash will be asked to pay full accommodation rates plus 300 AUD bond for the first night and 100 AUD bond per night for the rest of the nights. The unused portion of the bond will be refunded at checkout.
If at any time the account balance exceeds the bond amount held, additional funds will be requested from the guest.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Full-night charges for the entire stay will apply for early departures on non-refundable bookings, and/or during peak periods. Please contact the hotel for further information.