For third-party credit card payment arrangements, please contact the hotel directly. Third-party credit card payments must be pre-approved at least 72 hours prior to arrival. Otherwise, payment will not be accepted.
Please contact the Reservations Manager directly in order to reserve the Presidential Suite or Renewal Suite.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Mandatory Destination Fee Policy
Standard room rates do not include the hotel’s mandatory destination fee of 25 USD per room per night, plus local and state taxes. This destination fee includes:
Premium High Speed Internet Access
Complimentary local, long-distance, and international calls
25 USD food and beverage credit per room per day
10 USD laundry credit per room per day
One yoga class at a local studio per room per day
Choice of one per day:
Citi Bike passes (two passes)
Double Decker Bus Tour pass (one pass)
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 21 years or older with photo identification to check-in.
Connecting Room Policy
Connecting rooms are available upon request basis only and cannot be guaranteed. Connecting rooms are available between king and double beds within the same room type (Traditional, Deluxe, Premium Deluxe, and Grand Deluxe rooms). Please note, wheelchair accessible rooms can only connect to the Grand Deluxe rooms. Connecting rooms are limited for suites. Please contact the hotel for further information.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets up to 40 pounds are allowed. Complimentary Westin Heavenly Dog Bed® is provided. Guests must sign a waiver form upon arrival.
Hotel does not accept waitlist requests.
Credit Card Policy
A credit card holder must be present for the hotel to accept a credit card as a form of payment, unless a credit card authorization form has been received. Please contact the hotel directly for a credit card authorization request.
Gift Certificate Policy
Please contact our Reservations Manager directly to make a reservation using a gift certificate. Gift Certificate redemptions are subject to availability and blackout dates apply.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date upon check-in.
Early Arrival Policy
Arrivals prior to 4pm can be accommodated based on availability. For guests requiring an early check-in of 11am, please contact Service Express via e-mail at 01380ServiceExpress@westin.com for additional details.
The Westin New York at Times Square
270 West 43rd Street.