To purchase or redeem a gift certificate, please contact the hotel directly.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Fees are applied per item and based on weight. Please contact the hotel directly for the exact fee.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All disability assistance animals are permitted. Additionally, dogs up to 40 pounds are allowed. No other pets are permitted.
A valid credit card is required at check-in for payment of the room, tax, and incidentals. For guests paying with cash, a deposit equal to the room, tax and $50 per day will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the hotel directly at (972) 668-8700.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Hotel does not offer a waitlist. Please check back to find availability.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $50 per day and $300 per stay.
Early Departure Policy
An early departure fee of up to half of one night's room and tax applies to guests checking out prior to their departure date. Guests will be asked to confirm their departure date and length of stay upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. Please contact the hotel for further information.
Extra Bedding Policy
Due to fire code regulations, guest rooms with two beds cannot accommodate a rollaway.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. Any firearm, whether it is a handgun or a long-barreled gun, carried onto the premises must be surrendered to hotel security for safekeeping. A guest who fails to abide by this policy may be asked to leave the premises.
Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy.
Connecting Room Policy
Connecting rooms are available on a request only basis. Please contact the hotel directly to make these arrangements.
Sheraton Stonebriar Hotel
5444 State Highway 121.