Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Early Departure Policy
An early departure fee of $75 applies to guests checking out prior to the departure date confirmed at check-in. Please contact the hotel for further information.
Extra Bedding Policy
Rollaway beds are available for a fee and limited to specific room types. Please contact the hotel for specific availability information.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Private pool events are prohibited. Children under the age of 16 must be accompanied by an adult to use the indoor heated pool and whirlpool/hot tub.
One cat or one dog that weighs 60 pounds (27 kilograms) or less is allowed in a guest room. Only one pet per room is allowed. A 49 USD non-refundable pet fee is required upon check-in. A complimentary dog bed and bowl can be provided upon request. A leash is required at all times. Pet must be accompanied by an owner at all times while at the hotel. Pet may not be left alone in the room. Guests are solely responsible for all damages incurred by a pet. A 250 USD fee will be imposed if there are any pet-related complaints from other guests. Room types are subject to change when traveling with a pet.
Gift Certificate Policy
To purchase a gift certificate, please contact the hotel directly.
To be redeemed, a gift certificate must be presented at check-in. Gift certificates are valid for Traditional Rooms only; if necessary, rates will be adjusted at check-in. The redemption of a gift certificate is subject to availability, expiration date, and valid days of the week.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
For the safety of our guests and associates, the following devices are not permitted at the hotel:
Please contact the hotel for further information.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. An address must be on the check. There is a limit of $50 per day.
Late Checkout Policy
Late checkout is subject to the hotel's level of occupancy and availability. The following fees will apply:
Sunday - Thursday: 25 USD until 3pm, 50 USD until 6pm
Friday - Saturday: 50 USD until 3pm, 75 USD until 6pm
Sheraton Mahwah Hotel
1 International Boulevard.